We stand behind our work and our products! If for any reason you are not happy with your order, PLEASE let us know and we will do our best to fix it. Please notify us within 7 days of delivery. Every Return, Refund, and Exchange will be viewed on a case by case basis.
Exchanges will NOT be considered for the following:
Method of Decoration. This process will be stated in the product description.
Slight Color variations,. Computer and phone screens don’t all display the same.
Customization. If item is personalized it will not be refunded, unless of course, we mess something up.
And, improper care of the item. Please see our “How to” section for care instructions.
Please check the sizing charts provided and pay attention to fabric for possible shrinkage..
If we are sent a chargeback request from a bank on any order, all future orders from a customer will be automatically refunded.
Cold wash inside out, delicate cycle.
NO fabric softener.
Line dry.
Processing time for all items is 5-10 business days. This does not include shipping time.
Processing time begins 24 hours after an order is placed, if placed during regular business hours. If not, processing begins the next business day.
All orders are shipped through USPS or UPS and each order is assigned a tracking number.
If you have any questions about an order please contact us and include your order number.
We want all our customers to know that we do not share any information with outside sources. We do not like it when it happens to us so we will not do that to you. There are enough spam emails without our help. Your information is safe with us.
Basque Stuff
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